Frequently Asked Questions

For group enquiries of 10 or more rooms, email your request, including dates, rooms required and hotel/location to [email protected]. For group enquiries in Europe, submit your inquiry directly to the hotel.

You can either call the hotel direct or enter it into the comments field on the final step of your online booking.

Yes you can! You can contact our friendly reservations team on 13 86 42 – Toll Free in Australia – or call the hotel direct.

For any booking that requires payment at check-in to the hotel, booking must be cancelled by 2:00 pm, 24 hours before arrival to avoid cancellation fee. Cancellations after this time or no-show are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to the accommodation fee payable for 1 night of stay. A no-show is when you do not check-in on the night your booking is reserved for.

At Adina Hotels, we value your business, whether you work for a small enterprise or a large corporation. To take advantage of exclusive rates, 7 days per week, please email: [email protected] and a friendly team member will contact you to see how Adina can help your business. For Europe hotels, email us at [email protected].

It means that by booking online at adinahotels.com you will always get the best available rate online.

No, when you book direct with us there are no hidden charges.

No deposit is required when booking a flexible rate online (ie. any booking that does not require payment at time of booking). Rates that contain restrictions must be paid at the time of making the reservation on a Adina Hotels website. Please refer to individual rate terms prior to confirming your reservation.

No, all Gift Certificate reservations must be made either through the Reservations Team (on 13 8642 or +61 2 9356 5062) or via the hotel direct. Gift certificate recipients must quote the gift certificate number and must also quote credit card details when making a reservation. A valid credit card is required to secure all bookings as a reservation cannot be completed without one.

When you check-in, you may be asked to provide photographic identification. If you are unable to provide such identification, your reservation may be cancelled and you may be liable to pay us an amount equal to the full reservation amount plus any other costs incurred by us in connection with your reservation. Guarantee with a valid credit card is required at time of making a reservation via Adinahotels.com website as well as on check-in to the hotel.

You are welcome to check-in from 3:00 pm, however, should you arrive earlier luggage storage is available and the use of the hotel leisure facilities is welcome. A request for early check-in can be made directly with the hotel however it is not guaranteed. If you would like to guarantee an early check-in the room must be booked for the previous night.

Adina check-out time is at 11:00 am. Should you require a later check-out please contact reception on the day prior to your departure to discuss. Alternatively we are able to store your luggage while you continue to utilise the hotel’s leisure facilities.

Persons under the age of 18 must be accompanied by a responsible adult.

No, all Adina are 100% non-smoking.