Best Online Rate Guarantee

You'll get the best online rate for any Adina guest room or apartment guaranteed. If by chance you have already made a reservation on adinahotels.com and you happen to find a lower rate for the same hotel, room type and conditions* available on another website, we will match the lower rate and give you a further 10% off.

How the Guarantee Works?

Discover our rates, rooms and packages and make a booking on adinahotels.com
If you find a lower rate on another website within 24-hours of making your booking, that has a lower retail rate available for the same hotel, room type and conditions*, call the hotel direct, before check-in to register your claim.
Once we have verified the availability of the lower online rate, we’ll amend your booking and apply 10% off the reservation.

*Best Rate Guarantee policy will apply to bookings for the same hotel, room type, number of guests, payment policy, cancellation policy and check-in and check-out dates. Claim must be made prior to check-in.

Disclaimers and Terms & Conditions*

The guarantee applies only to rates for TFE Hotels purchased online at www.adinahotels.com and www.tfehotels.com excluding hotels in Asia.
Claims under this guarantee must be made within 24 hours of the accommodation being purchased. Claims must be made by calling the hotel direct - not through any other TFE Hotels phone number.
The accommodation purchased by you must be the lowest available rate for your chosen hotel and room type. If there is a lower rate available for the same hotel and room type on www.adinahotels.com and / or www.TFEhotels.com and you do not purchase it, then you do not qualify for the guarantee.
"Lower Online Rate" is defined as being a published retail rate available via a website operated by another TFE Hotels online retailer for the exact same hotel, room type, number of guests, check-in and check-out dates, cancellation policy and payment terms that is cheaper than the published retail rate purchased on tfehotels.com. Corporate, package promotion, wholesaler, group travel, online auction or member-only sites, government and other discount rates are not eligible.
TFE Hotels must be able to verify the availability for purchase of the Lower Online Rate online at the time of claim. Other methods of verification (e.g. fax, email) are not acceptable. If TFE Hotels cannot reasonably verify (in its sole discretion) the availability of the Lower Online Rate at the time the claim is made by phone then it may decline the claim.
Once a genuine rate difference has been established, we will modify the room rate you are to be charged.
The refund is the sole and exclusive benefit that will be provided under this guarantee.
TFE Hotels reserves the right to terminate this guarantee at any time without notice.
This guarantee is not valid with any other offers, promotions or discounts.

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Best Online Rate Guarantee

Disclaimers and Terms & Conditions*

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